Refund policy

Custom B2B orders

ZestDose manufactures to an approved specification. Cancellation, change and return arrangements are confirmed for the individual order.

Requesting a change or cancellation

Contact Cara with your order number and the change you need. We will review the production stage, materials and artwork already committed, then confirm any available options, costs and timing in writing.

Reporting a product issue

If a shipment appears damaged or differs from the agreed specification, retain the affected products and packaging. Send the order number, batch or lot code, quantities affected, photographs and a description of the issue. We review the information against the approved sample, specification and batch records.

Returns and resolution

Please obtain written return instructions before sending goods. Any replacement, credit, refund or other remedy is confirmed after review under the agreed order and applicable law. Do not discard relevant samples or packaging while the issue is being investigated.

For ZestDose OEM and private label enquiries, contact Cara through our project enquiry form or WhatsApp +86 180 2699 8147.