B2B COMMERCIAL TERMS
Payment Policy.
Check the payment schedule, sample fees and order documents before you pay.
Updated November 7, 2026
Confirm the beneficiary and the payment milestones on your PI before making a transfer.
Review the order before goods release.
Your batch COA, product specification and factory inspection report form part of the pre-shipment review.
Payment terms.
01Confirm the order and PI
The Proforma Invoice (PI) and accepted order documents identify the supplier, buyer, formula or product specification, packaging, quantity, price, currency, payment milestones and delivery term.
Confirm the sample revision and artwork needed for your order in writing. Check the PI for quotation validity, the named beneficiary and any project-specific conditions.
02Payment methods and currency
| Method | Availability |
|---|---|
| T/T bank transfer | Standard method for commercial orders. |
| L/C at sight | By prior written agreement. |
| Sample payment | US$10 per in-stock sample box or US$58 per custom formula or flavor sample, excluding shipping. Follow the confirmed sample invoice. Sample fees are credited against the bulk order total, as recorded on the PI. |
The PI confirms the settlement currency, beneficiary and payment instructions. T/T wires should use the OUR charge instruction: the buyer covers sending and intermediary bank charges so the invoiced payment arrives in full.
Commercial wires must originate from the buyer’s company bank account named on the PI. We do not accept cash or unrelated third-party personal transfers. Verify any requested change of beneficiary through your established Cara contact channel.
03Deposit and final balance
| Stage | Payment and checkpoint |
|---|---|
| Production deposit | 70% deposit against the confirmed PI. |
| Pre-shipment balance | 30% balance after buyer review of the batch COA, product specification sheet and factory inspection report, before shipment. |
| Samples | Paid in full in advance before preparation begins. |
Different commercial terms must be recorded in writing on the PI. Custom and private label bulk orders are dispatched 25 calendar days after design approval (freight transit is additional). Confirm the required specifications and payment milestones when agreeing the order.
04Samples and development fees
If you select an in-stock product (oral strips or functional pouches), a sample box costs US$10 per box (5 samples) (shipping not included). The US$10 sample fee is credited toward your bulk order as recorded on the PI.
If you require a custom formula or custom flavor sample, sampling costs US$58 per formula or flavor (shipping not included).
Sample preparation and dispatch take 7–10 working days (approximately 7–15 calendar days). All sample fees are paid in full in advance before preparation begins.
Compare the in-stock oral strip range or send a custom ODF brief. Confirm the product, flavor, sample scope and delivery address on the sample invoice.
05Packaging setup and other charges
Custom artwork, printing plates, tooling and other project-specific charges are listed separately where applicable. Confirm the scope, payment stage and any agreed credit before work starts.
For private label ODF, using unchanged universal stock foil for the inner sachets and a custom outer carton avoids custom sachet printing-plate setup. Additional custom printing is quoted separately.
The quotation identifies the allocation of freight, bank charges and destination charges. Read the Shipping Policy for delivery responsibilities.
For pouch formula and packaging requirements, see custom oral pouch manufacturing.
06Changes, cancellation and delayed collection
| Order stage | How changes are reviewed |
|---|---|
| Before material procurement | Specification or artwork changes can be reviewed before materials are committed. Confirm any work or external costs already incurred. |
| After material and packaging procurement | Review committed materials, printed packaging and other project costs against the accepted order before agreeing a change. |
| After production starts | Review the work completed, feasibility, costs and revised schedule against the accepted order. Changes must be agreed in writing. |
Send Cara the order reference and requested change. Any collection or shipment changes must be agreed against the confirmed order.
07Pre-shipment documents and goods release
Before the pre-shipment balance is settled, we provide the batch Certificate of Analysis (COA), product specification sheet and factory inspection report for buyer review against the approved sample and order.
Confirm any additional pack photographs, video, testing or destination-specific documents when agreeing the project. Goods are released after the agreed review, documentation and payment conditions are met. Read the Shipping Policy for dispatch and delivery responsibilities.
08Verify payment instructions
Check the supplier, beneficiary and payment details against the formal invoice before making a transfer. If a message requests changed bank details, a new beneficiary or a different payment route, pause and verify it with Cara through your established contact channel.
Keep the PI, invoice and payment reference with your order records. Contact Cara@zestdose.com or use the verified WhatsApp number to check a payment instruction.
Payment questions.
How do I pay for samples?
In-stock samples cost US$10 per box (5 samples), excluding shipping, with the fee credited toward the bulk order as recorded on the PI. Custom formula or flavor samples cost US$58 per formula or flavor, excluding shipping. Preparation and dispatch take 7–10 working days (approximately 7–15 calendar days). Sample fees are paid in full before preparation begins.
When are the deposit and balance due?
Standard commercial orders use a 70% deposit and a 30% pre-shipment balance after buyer review of the batch COA, product specification sheet and factory inspection report, unless otherwise agreed in writing on the PI. Sample fees are paid in full before preparation begins.
What documents can I review before paying the balance?
We provide the batch COA, product specification sheet and factory inspection report for buyer review before the 30% pre-shipment balance is settled. Agree any additional photographs, video or tests as part of the project.
Can I avoid custom sachet printing-plate fees?
For private label ODF, use unchanged universal stock foil for the inner sachets and customize the outer retail carton. This avoids custom sachet printing-plate setup. Compare the ODF packaging options for your order.
Where can I check dispatch and delivery terms?
The Shipping Policy explains stock dispatch around 7 days after availability and payment confirmation, sample preparation and dispatch in 7–10 working days (approximately 7–15 calendar days), and custom or private label bulk dispatch 25 calendar days after design approval. Freight transit is additional.
