Shipping Policy.

These are dispatch lead times, not arrival dates. Freight transit is additional and depends on the booked route and destination. The working-day sample schedule applies; weekends and public holidays can affect the approximate calendar-day equivalent.

In-stock samples cost US$10 per box (5 samples); custom formula or flavor samples cost US$58 per formula or flavor, excluding shipping. Sample fees are credited against the bulk order total, as recorded on the PI. Sample fees are paid in full in advance.

Check the stock oral strip range and the payment milestones before ordering.

Send the destination country, postcode, product, quantity and delivery requirements. Air courier, air cargo and sea-freight options are reviewed for the actual product, route and agreed EXW, FOB or DDP term.

Compact oral strip cartons can reduce the space needed for a shipment. We confirm packed unit weight, master-carton dimensions and chargeable weight for the selected pack before quoting freight. Carrier pricing can depend on actual or dimensional weight; savings depend on the packaging, route, service and order volume.

Sample freight is quoted separately. Production freight, insurance and destination-charge allocation follow the accepted quotation. Transit estimates are not guaranteed arrival dates.

EXW, FOB and DDP arrangements are available as agreed for the product and destination. The PI must identify the applicable term and named place or port.

• EXW: confirm the collection point and the buyer's transport arrangements.
• FOB: confirm the named shipment port and sea-freight handover arrangements.
• DDP: confirm the destination and the seller's transport, import-clearance, duty and tax responsibilities before accepting the quotation.

Do not assume the same charge allocation applies to every term. Cargo insurance scope must be confirmed separately; a delivery term alone is not an insurance policy.

Confirm unit packs, carton quantities, batch identification, shipping marks and recipient details before dispatch. Barrier foil sachets are selected to protect the agreed oral strip product from moisture; the material structure and sealing requirements follow its pack specification.

For warm-weather routes, review the product’s validated storage and transit conditions before booking. Heat and humidity tolerance depend on the formula, pack and exposure conditions; agree any additional protective packing or handling needed for the route.

UPC/EAN retail barcode printing and Amazon FNSKU labeling can be included in the agreed packaging brief. Supply the correct codes, label files and placement requirements before artwork approval. Confirm the recipient name, address, postcode, telephone number and any importer information before dispatch.

Before the pre-shipment balance is settled, we provide the batch COA, product specification sheet and factory inspection report for buyer review. The standard commercial payment split is 70% deposit and 30% pre-shipment balance.

Confirm the commercial invoice, packing information and transport documents needed for the shipment. Request destination-specific certificates or additional testing early so scope, cost and timing can be agreed. See the available quality documentation.

Shipment references and available transport updates are shared after dispatch. Customs checks, carrier restrictions, route changes or port delays may affect an estimate. Contact Cara with the order and shipment reference so we can review the status with the relevant logistics party.

Check the product and import requirements for the intended market before confirming the order.

Check the cartons and quantities on receipt. Report outer-carton damage, shortages or a specification concern to Cara promptly in writing. Include the order and shipment references, batch or lot number, affected quantity and clear photographs or video. Keep the carrier’s report where available.

Retain the packaging and affected goods while the matter is reviewed. Contact Cara before returning or disposing of goods. Review follows the approved sample, product specification and written order; see the quality-review terms.