Terms of Service.

This website supports business enquiries from brand owners, distributors, importers and other commercial customers for functional oral pouches and oral dissolving films. Use it for lawful business purposes and provide accurate information about your company and project.

ZestDose is the public brand name. The contracting supplier's legal name, address and payment beneficiary are identified in the accepted quotation, Proforma Invoice (PI) or sales agreement. Check these details before accepting an order or making payment. If you act for a business, you must be authorized to do so.

Sending an enquiry, requesting documents or discussing a sample does not by itself place an order or reserve stock or production capacity. An order is confirmed through the written quotation, PI or sales agreement accepted by both parties, together with the approved specification and any applicable artwork or sample approval.

The accepted order documents set out the product, quantity, price, currency, payment milestones, delivery terms and other agreed responsibilities. Specific written terms accepted by both parties take priority over general website information for that order, subject to mandatory law. Later website updates do not automatically change an accepted order.

Website descriptions, formula examples, images and indicative commercial information help you evaluate a project. Availability, ingredients, serving amounts, flavor, packaging and documents are confirmed for the selected product. A displayed example is not a substitute for the approved product specification.

Before production, confirm the sample revision, specification, pack count, artwork and destination. Changes after approval require a written review of cost and timing. Sample development, minimum order quantities and production approvals are explained in the Wholesale & OEM Policy.

Read the Wholesale & OEM Policy.

You retain your existing rights in the trademarks, logos, artwork and proprietary materials you supply, and you must have the rights or permission needed for the intended use. Supplying materials allows their use for the agreed project review and manufacturing work; it does not give either party unrestricted rights to publish the other's materials for marketing.

Ownership, licenses and any exclusivity for a developed formula are agreed in writing. If proprietary details require an NDA, agree it before sharing them. ZestDose website content and branding may not be copied for commercial reuse without permission. Third-party marks remain with their respective owners.

Tell us the destination country, intended users or pet species, sales channel and importer arrangements before development and artwork approval. The parties confirm the applicable formula, label and shipment documents for that product and route. Facility registration or a management-system certificate is not approval of every finished product in every market.

Import, export, freight, duty and tax responsibilities follow the accepted order and its agreed delivery term and named place. Transport documents must cover the actual goods and meet the relevant carrier's requirements. Incoterms do not by themselves determine payment, ownership or the law governing a dispute; these matters belong in the accepted order documents.

Do not use this website for fraud, infringement, unlawful content, unauthorized access or activity that disrupts the website or other users. We may restrict misuse while preserving any obligations under an accepted order.

Our Privacy Policy explains the handling of personal information and available privacy choices. External websites and services, including messaging services you choose to use, have their own terms and privacy practices. An external link does not give that provider authority to change your ZestDose order.

Read the Privacy Policy or review your privacy choices.

We may correct website errors and maintain or update the site. Website access may be interrupted. A correction to general website information does not authorize a unilateral change to an accepted order; order amendments must be agreed in writing.

For a product or delivery issue, contact Cara with the order reference and relevant batch details, photographs and documents so the issue can be reviewed against the agreed specification and commercial terms. Review the Order Changes, Returns and Claims policy and Product Quality Policy. Nothing in these terms excludes liability for fraud or any right, remedy or obligation that cannot lawfully be excluded.

Order Changes, Returns and Claims · Product Quality Policy

The updated date identifies this version. Changes apply to future website use; they do not rewrite an existing accepted order without agreement. Keep a copy of your accepted quotation, PI, specification and relevant project approvals.

Raise questions or disputes with Cara first so both parties can review the facts and seek a practical resolution. Any agreed governing law, court or arbitration arrangement must be recorded in the accepted written contract. If no such arrangement is agreed, the applicable legal rules determine those matters. This page does not select a particular jurisdiction on your behalf.